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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I do not get email acknowledge

    Asked by seohrstst on November 06, 2016 at 10:52 AM

    HI

    When someone send in a form I do not get acknowledge thru email any more on my forms

     

    Best regards

    Stefan Ohrstrom

    user: seohrstst

    info@avalonskolan.se

    Page URL:
    https://form.jotformeu.com/62592542848365

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    JotForm Support

    Answered by John_Benson on November 06, 2016 at 03:17 PM

    The email info@avalonskolan.se is in the bounce list. This s the reason why you're not getting email notification. 

    I have now removed the email address from the bounce list. 

    Also, we had an email issues recently. JotForm emails are falling in to spam folder. Could you please check your email spam section? If you find JotForm emails please select all of them and mark them as not spam.

    Hope that helps. If you need anything else, please contact us again. We'll be glad to assist you.