I do not get email acknowledge

  • seohrstst
    Asked on November 6, 2016 at 10:52 AM

    HI

    When someone send in a form I do not get acknowledge thru email any more on my forms

     

    Best regards

    Stefan Ohrstrom

    user: seohrstst

    info@avalonskolan.se

    Page URL: https://form.jotformeu.com/62592542848365
  • John_Benson
    Replied on November 6, 2016 at 3:17 PM

    The email info@avalonskolan.se is in the bounce list. This s the reason why you're not getting email notification. 

    I do not get email acknowledge Image 1 Screenshot 30

    I have now removed the email address from the bounce list. 

    Also, we had an email issues recently. JotForm emails are falling in to spam folder. Could you please check your email spam section? If you find JotForm emails please select all of them and mark them as not spam.

    I do not get email acknowledge Image 2 Screenshot 41

    Hope that helps. If you need anything else, please contact us again. We'll be glad to assist you.