What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Persistent field not obeying logic conditions.

    Asked by OEP on November 06, 2016 at 10:04 PM

    Hi Jotform team,

     

    I don't think my form is acting according to the logic conditions of the most recent version. 

    I don't want the 'do you have a University consulting account' question to show unless 'faculty' is not equal to 'architecture, building and planning'.  However, it is currently displayed at the first page.

    Currently there is no rule that hides 'do you have a University consulting account'

    I believe it is acting on a rule I previously tried and discarded:

    IF 'faculty' is equal to 'architecture, building and planning'

    HIDE 'do you have a University consulting account', AND

    SHOW 'ABP staff will receive payment via the Faculty's Planning and Finance unit once overheads have been recovered.  For more information contact Sue Blanchard.'

    I have cleared my cache.

    Any assistance on this problem would be greatly appreciated.

    Many thanks,

     

    Ash

     

    Page URL:
    https://form.jotform.com/63048623065959

    JotForm problem cache assistance
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 07, 2016 at 02:04 AM

    Your current condition states that if "Faculty" is not equal to "architecture, building and planning", then show "do you have a University consulting account".

    However, since "architecture, building and planning" is not initially selected from the Faculty dropdown (default selection is Science) when the form is opened, this means the condition will trigger and the "do you have a University consulting account" field will show.

    If you want the field to be hidden during the first opening of the form, I would suggest that you use the  "architecture, building and planning" as the default selection on your form. Simply click the gear icon to open the properties wizard, and follow the steps below.

    1. Click Advanced

    2. Select "architecture, building and planning" as selected by default.

    The "do you have a University consulting account" field will no longer be visible on the form.

    If you need further assistance, please let us know.
    Regards.

  • Profile Image

    Answered by OEP on November 13, 2016 at 11:29 PM

    Hi Chriistian, 

     

    Thanks for your assistance.

    So a question and its logic conditions are active even when the question is hidden. That's were I got confused (one of the times!).

    Your solution was not ideal as it simply replaced one statement/question that is irrelevant to many of the respondents with another. 

    I only wanted the first two questions showing initially.  I have achieved that by replacing the is not equal to condition with an is equal to condition for each of the dropdown options.  Effective, if not very elegant!

     

    Thanks again,

    Ash

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 14, 2016 at 12:51 AM

    Hi Ash,

     

    I see that you have found a work around to your requirement. If you have any other question or concern, please feel free to contact us again.


    Regards.