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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Blocked emails by AT&T

    Asked by vandenberg on November 07, 2016 at 06:35 AM

    Thanks for your help regarding my not receiving order submissions from Jotform.  I followed your link and was able to find and recover blocked emails in my history of emails.  However, I sent myself 2 orders this morning to test the system and they have not shown up.  I believe they are still blocked somehow by AT&T.

    Page URL:
    http://vandenberg-ornaments.com/

    Emails by Submissions JotForm find
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    JotForm Support

    Answered by Chriistian on November 07, 2016 at 07:35 AM

    I checked the mail log of your email address: jesvand@att.net and based on our mail log I noticed that the notifications was not successfully sent.

     

    I checked the email on our bounce list and the email was on our list. 

    I have removed the email on our bounce list. Can you try again and see if you will now receive the email? You can also check/remove your email on our bounce list by following this guide: How to Remove Your Email Address from Bounce List.