Why are email notifications no longer working?

  • TheCodeFactory
    Asked on November 7, 2016 at 10:05 AM

    As of last week, we stopped receiving email notifications for forms that had been working just fine up until then. Could you please look into this and have it fixed ASAP? We did not make any changes to the forms on our end.

     

    Best regards,
    Kelsey

  • candy
    Replied on November 7, 2016 at 10:15 AM

    Hello Kelsey,

    Could you please check your Spam/Junk folder of your email address?

    Also, Please take a moment to search for this on your inbox:
    in:spam noreply@jotform.com 
     
    Then, select all threads and mark them as Not Spam as you can see the screenshot below:
     
    Why are email notifications no longer working? Image 1 Screenshot 20
     
    Thanks in advance.