Why are email notifications no longer working?

  • Profile Image
    TheCodeFactory
    Asked on November 07, 2016 at 10:05 AM

    As of last week, we stopped receiving email notifications for forms that had been working just fine up until then. Could you please look into this and have it fixed ASAP? We did not make any changes to the forms on our end.

     

    Best regards,
    Kelsey

  • Profile Image
    candy
    Answered on November 07, 2016 at 10:15 AM

    Hello Kelsey,

    Could you please check your Spam/Junk folder of your email address?

    Also, Please take a moment to search for this on your inbox:
     
    Then, select all threads and mark them as Not Spam as you can see the screenshot below:
     
     
    Thanks in advance.