What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are email notifications no longer working?

    Asked by TheCodeFactory on November 07, 2016 at 10:05 AM

    As of last week, we stopped receiving email notifications for forms that had been working just fine up until then. Could you please look into this and have it fixed ASAP? We did not make any changes to the forms on our end.


    Best regards,

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    JotForm Support

    Answered by candy on November 07, 2016 at 10:15 AM

    Hello Kelsey,

    Could you please check your Spam/Junk folder of your email address?

    Also, Please take a moment to search for this on your inbox:
    Then, select all threads and mark them as Not Spam as you can see the screenshot below:
    Thanks in advance.