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    Received email stating we've exceeded the free plan api limit even though we barely get 10 per day

    Asked by jmckinney on November 07, 2016 at 01:13 PM

    We have 2 separate Jot Forms that we use daily to allow employees to fill out and submit requests.  At most we generate 10 per day.  2 is a more normal number.  Why did I receive an email that we are at our daily limit?

    Page URL:
    https://www.jotform.com//?formID=10660904588

    email Day api limit received an email api error
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    JotForm Support

    Answered by KadeJM on November 07, 2016 at 04:14 PM

    We do apologize about this problem you are having with somehow already hitting the api limit for your account even though you've stated you're only getting roughly 10 or less a day at the most.

    I've checked your account and I see you don't have any api or app keys and I have looked at this a bit more in attempt to figure out the cause of this problem for you on my end but unfortunately, I am not having much luck other than something doesn't seem right.

    My current guess at the moment is that maybe it has something to do with the fact that your account indicates you're at the max limit for free submissions storage of 500. But, those are replaced by newer ones to make room for them so I don't think that's adding up either.

    So I'm sending this as a bug report to our developers so that they can double check on this problem and fix the issue as it seems there is one. We will update you again as soon as we can.

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    JotForm Support

    Answered by Scott on November 08, 2016 at 11:06 AM

    Hey there @jmckinney,Have you ever deleted an API key from your account panel after you've received the API Limit email? We need further info since maybe a service/widget/integration caused this and we cannot check it if do not know the core of the problem.