What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Incorrect number of submissions

    Asked by tallchapzzr600 on November 07, 2016 at 02:27 PM

    I have a form that is showing an incorrect number of submissions.

    https://eu.jotform.com//?formID=62991816290363

     

    I have deleted some of the submissions but according to the Jot Form Analytics there have been 7 submissions but it  claims 57 when I view form listed in My Forms.

    Submissions incorrect number My Forms JotForm analytics
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    JotForm Support

    Answered by david on November 07, 2016 at 06:03 PM

    I ran our fix and the correct number of submissions should now be shown for your form.  If the count is still off for any forms, let us know and we will be happy to have another look.

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    Answered by tallchapzzr600 on November 08, 2016 at 05:04 AM

    This is still showing wrong number. We had 2 submissions since I raised the ticket so now it says 59

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    JotForm Support

    Answered by candy on November 08, 2016 at 07:35 AM

    Hello,

    I have checked your account. I have seen that your form seems to have 67 submissions in the form page despite having 4 submissions in the submission list.

    So, It seems like there is a bug. I have forwarded your issue to our software developer team. They are going to check the bug and you are going to be informed via this thread.

    Regards,

  • Profile Image
    JotForm Support

    Answered by paulsimpson on November 09, 2016 at 04:11 AM

    Hi

    The submissions count for your form has now been fixed. You have a total of 4 submissions for the form.

    Regards

    Paul