What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I need to reset my password every time I try to log in?

    Asked by escondidolibrary on November 07, 2016 at 07:53 PM

    Hello Support,

     

    Each time I log in to JotForm, I am told I have the incorrect password and have to go reset it. Each time, I reset it to the same password it was before, and am only able to log in once it's "changed." Can you please help?

    Page URL:
    ourgeneralaccount,notaspecificform.

    reset password
  • Profile Image
    JotForm Support

    Answered by olivia on November 08, 2016 at 02:13 AM

    We are sorry for this inconvenience. 

    If you have to reset your password for every time you try to log in your JotForm account, the issue may be related with your browser caches. Could you please try to log in your account at a different browser or clear your browser caches?

    Please have a look at the links below about how to clear browser caches etc:

    Clear-Your-Browser-Cache

    Please be sure that you clear "Password" caches of your browser.

     

    If the issue persists, please feel free to let us know.

    Thank you.

  • Profile Image

    Answered by escondidolibrary on November 08, 2016 at 05:16 PM

    Hello JotForm,

     

    This is continuing to happen on multiple computers and different browser versions. Please let me know what else I could do to solve this problem.

     

    Thank you,

    EscondidoPublicLibrary

  • Profile Image
    JotForm Support

    Answered by jonathan on November 08, 2016 at 10:41 PM

    I have checked your account/username  escondidolibrary and email account, but so far I could not detect any issue with it.

    I also could not reproduce issue with logging in to the Form Builder 

    Can you share to us the steps you have taken when logging to the account and encountering the issue? We will follow this steps as well and see if we can reproduce the problem.

    Thanks.