Sub-Accounts: Submission quota

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    red7eleven1
    Asked on November 07, 2016 at 08:55 PM

    Hi,

    Would like to double check on sub-user accounts.

    In the scenario that I am the primary account user and I create sub-users that are able to modify the forms and view submission data. If the sub-users embed/share/send my form to others on their own platforms, the submissions will still go to my form and only affect my account's submission quota, is that correct? 

    Thanks

     

  • Profile Image
    owen
    Answered on November 08, 2016 at 03:01 AM

    Hi,

    If the master account is the owner of the forms that are shared/embedded/sent then yes, submission quota of the master account is shared. However, if a sub-account creates a form and shares it JotForm considers this as a free account and the submission limit will be 100 per month. 

    In order to avoid this sub-accounts should move the forms they created to the master account if it is a paid one. Since your account is a paid one this should be the reasonable action to take.

    Please contact us again if you need any further assistance. 

  • Profile Image
    red7eleven1
    Answered on November 08, 2016 at 04:33 AM

    Hi,

    Will the sub-user be able to delete the entire form?

    And they do not have the option to delete all submission data, but can delete one submission at a time correct?

    Thanks 

  • Profile Image
    owen
    Answered on November 08, 2016 at 06:11 AM

    Hi,

    If you give the sub-account permission to edit forms, the sub-user will be able to delete, edit and rename forms:

     

    And they do not have the option to delete all submission data, but can delete one submission at a time correct?

    I am afraid this is not correct. If you give permission to the sub-account to view submissions sub-user can delete them either one by one or completely. 

    Do contact us again if you need any further assistance.