What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Uploaded images are not coming through submissions

    Asked by onlinebargains on November 07, 2016 at 08:57 PM

    have an order form where people upload a picture of the product to the order form, however every time someone uploads a picture it isnt showing up in the submssions. this was fine at the start and worked but now this is seriously delaying my orders.

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    JotForm Support

    Answered by owen on November 08, 2016 at 03:14 AM


    I have checked your submissions. It seems like some of your clients preferred not to upload pictures and that is why you do not see them in the submissions. 

    Please check your latest submission on 8th of November, 01:34:50. The uploaded image is displayed without a problem:

    You will see it clearly if you disable the option "Auto Hide Empty Fields":

    As you can see some of the clients left the upload field unfilled:


    If you'd like you can make the file upload field required so that your clients will not be able to submit your form without uploading the images. 

    Please contact us again if you need any further assistance.