What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I suddenly stopped getting emails

    Asked by dingham on November 07, 2016 at 09:43 PM

    I suddenly stopped getting emails so knew something was definitely wrong. Thank you for the nice detailed directions. I'm crossing my fingers that it works.

    I wish the "bounce list" could be removed. I understand it but it makes me question if I can trust JotForm to work as it should.



    This is a re-post of a comment on How to Remove Your Email Address from Bounce List

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    JotForm Support

    Answered by EltonCris on November 08, 2016 at 04:11 AM

    I checked your email and it's not in the bounce list anymore.

    Note that there are many reasons why email may end up in the bounce list. The most reason why is when the receiving end rejects the emails coming from JotForm.

    If your email keeps ending in the bounce list, you can use your email server to send the emails. This way, bouncing emails will not be a problem anymore since your server is the one processing the emails.

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Thanks!