My form has glitches on mobile with regards to scrolling

  • biancamartignone1
    Asked on November 8, 2016 at 12:39 AM

    Hi There

    My first problem is that when a user views the form on a mobile device, there are scrolling glitches. Sometimes it scrolls sometimes it doesn't. Is there any way to turn off scrolling and always make the entire form show rather than within a "box"?

    My second problem (screenshot attached) is that the 2 products which I have 2 options for (colour and quantity) are being cut off? It seems like the elements have a height of 17px causing them to be cut off but I cannot seem to fix them?

    Any help will be greatly appreciated!

    Jotform Thread 984583 Screenshot
    Page URL: http://www.thewoodstory.co.za/new-page
  • candy
    Replied on November 8, 2016 at 6:18 AM

    Hello,

    For your first question, I have checked your form on my Android mobile phone also on an Apple tablet.

    I was able to scroll down until the end of the web page on the Android mobile phone and Apple tablet. I have submitted the form. However, It worked after waiting and trying couple times. Please see the screenshots below:

    My form has glitches on mobile with regards to scrolling Image 1 Screenshot 30

    My form has glitches on mobile with regards to scrolling Image 2 Screenshot 41

    I have seen that you received my submissions.

    Yes, there is a way to disable scrolling as you can see the following CSS codes of your form:

    .gr__thewoodstory_co_za{

    overflow:hidden

    }

    However, if you add this code to your page, it is not possible to Submit your form. I have tried your form disabling scrolling and it did not work on the PC. I did not understand that if you disable scrolling how your form will work? For my personal opinion; It will be too small to see on the mobile devices. Could you please explain your idea more?

    For your second question, I have split the thread in order to assist better by our support team. We will answer it at the following link: https://www.jotform.com/answers/984761

    Thanks in advance.