What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We had some problem with people submitting reference letters with the links created by jotform

    Asked by dreamproject on November 08, 2016 at 04:04 AM
    we had some problem with people submitting reference letters with the links created by jotform.

    Is there someone I can talk about this process to avoid problems?

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    JotForm Support

    Answered by John_Benson on November 08, 2016 at 05:46 AM

    If I understand you correctly, you were unable to open the uploaded files in the form submissions page. I was not able to replicate the issue. I checked you account and I can see the uploaded files properly. Here's a screenshot:

    I will clear your form cache so that your forms will be refreshed from our servers.

    Can you please try it again? if the issue persists or if I have misunderstood your concern or you have any further question, please feel free to contact us anytime.