We had some problem with people submitting reference letters with the links created by jotform

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    dreamproject
    Asked on November 08, 2016 at 04:04 AM
    we had some problem with people submitting reference letters with the links created by jotform.

    Is there someone I can talk about this process to avoid problems?

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    John_Benson
    Answered on November 08, 2016 at 05:46 AM

    If I understand you correctly, you were unable to open the uploaded files in the form submissions page. I was not able to replicate the issue. I checked you account and I can see the uploaded files properly. Here's a screenshot:

    I will clear your form cache so that your forms will be refreshed from our servers.

    Can you please try it again? if the issue persists or if I have misunderstood your concern or you have any further question, please feel free to contact us anytime.