I am not receiving forms nor can I reset my password to get into my account

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    Erin Engelhard 
    Asked on November 08, 2016 at 10:55 AM

    We have the form set up on our website for people to contact us about gift certificates, however I am not receiving them. I tried to reset my password to get into my account this morning because I don't remember it, however I never received that email either.

    Please help asap

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    david
    Answered on November 08, 2016 at 01:13 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    I sent the password reset email and it looks to have gone through this time.  Check your inbox, it should be there.