11/8/16 - Stripe Connectivity

  • Profile Image
    Asked on November 08, 2016 at 11:00 AM

    Is there currently an issue with JotForm and Stripe speaking to each other?  When I try to edit a payment form, I lose all payment data and now I have live registration pages with no payment information on them.  

    In the payment field, I click "connect to Stripe" - it gives me a pop up window, says I am connected, then goes back to saying "Connect to Stripe" on the payment page.

    This is shutting down our ability to have people register in our programs.  Please help.


    Update: I did use the forum to try to get my question answered and did try to add &old to the end of the form address to try a workaround; I am not able to connect to Stripe on the new or old interface.

  • Profile Image
    Answered on November 08, 2016 at 01:35 PM

    There isn't any problem so far, I just cloned your form, and connected with Stripe without an issue:

    Please try using another browser, and make sure to enter your strip login credentials in the popup page correctly. If you receive any error message, please share it: https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum