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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    11/8/16 - Stripe Connectivity

    Asked by longleafmedical on November 08, 2016 at 11:00 AM

    Is there currently an issue with JotForm and Stripe speaking to each other?  When I try to edit a payment form, I lose all payment data and now I have live registration pages with no payment information on them.  

    In the payment field, I click "connect to Stripe" - it gives me a pop up window, says I am connected, then goes back to saying "Connect to Stripe" on the payment page.

    This is shutting down our ability to have people register in our programs.  Please help.

     

    Update: I did use the forum to try to get my question answered and did try to add &old to the end of the form address to try a workaround; I am not able to connect to Stripe on the new or old interface.

    Page URL:
    https://www.jotform.com//?formID=62136547757969&old

    connectivity payment form JotForm payment page register
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    JotForm Support

    Answered by BDAVID on November 08, 2016 at 01:35 PM

    There isn't any problem so far, I just cloned your form, and connected with Stripe without an issue:

    Please try using another browser, and make sure to enter your strip login credentials in the popup page correctly. If you receive any error message, please share it: https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum