ALL Jotforms down with script error

  • Profile Image
    Richard
    Asked on May 10, 2012 at 07:18 AM

    All my forms with you are down with a script error:

     

    v8_build_source.js:49: ReferenceError: V8Config is not defined load ( V8Config.CACHEPATH + form_id + '.js' ); ^ ReferenceError: V8Config is not defined at v8_build_source.js:49:8

     

    Need a fix for this urgently.  We're on a fully paid up account.

  • Profile Image
    staino
    Answered on May 10, 2012 at 08:16 AM

    Im having the same issue. This is server side issue?

  • Profile Image
    staino
    Answered on May 10, 2012 at 08:18 AM

    Just to add to this....

    http://www.mylilcharacter.com/buy_drawing_online

     

    I have tried different domain name and iframe/javascript. Receiving the same error.

    Regards

  • Profile Image
    idarktech
    Answered on May 10, 2012 at 08:51 AM

    Hi Guys,

    We do apologize for the inconvenience this may have caused you.

    I have now forwarded this issue to our technical team. We'll get back to you as soon as this gets fixed.

    Thanks for reporting.

  • Profile Image
    andrewrichardson
    Answered on May 10, 2012 at 09:00 AM

    We have a form down as well - it's a secure form. I thought maybe all of our secure forms were down, but that's not the case... Other secure ones we have are up.

  • Profile Image
    idarktech
    Answered on May 10, 2012 at 09:06 AM

    @andrewrichardson,

    I'm truly sorry about this. This has been already forwarded to our technical team. We'll get back to you with updates about this as soon as possible.

    Thanks.

  • Profile Image
    andrewrichardson
    Answered on May 10, 2012 at 09:08 AM

    In the meantime, is there a way to redirect the secure form to the non secure form? So that if users click on the link we emailed them, they actually get redirected to the non-secure version?

  • Profile Image
    idarktech
    Answered on May 10, 2012 at 09:19 AM
  • Profile Image
    eee
    Answered on May 10, 2012 at 10:59 AM

    Hi,

    The problem is solved,

    Kindest Regards,

    Ertugrul.