What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    ALL Jotforms down with script error

    Asked by Richard on May 10, 2012 at 07:18 AM

    All my forms with you are down with a script error:

     

    v8_build_source.js:49: ReferenceError: V8Config is not defined load ( V8Config.CACHEPATH + form_id + '.js' ); ^ ReferenceError: V8Config is not defined at v8_build_source.js:49:8

     

    Need a fix for this urgently.  We're on a fully paid up account.

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    Answered by staino on May 10, 2012 at 08:16 AM

    Im having the same issue. This is server side issue?

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    Answered by staino on May 10, 2012 at 08:18 AM

    Just to add to this....

    http://www.mylilcharacter.com/buy_drawing_online

     

    I have tried different domain name and iframe/javascript. Receiving the same error.

    Regards

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    JotForm Support

    Answered by idarktech on May 10, 2012 at 08:51 AM

    Hi Guys,

    We do apologize for the inconvenience this may have caused you.

    I have now forwarded this issue to our technical team. We'll get back to you as soon as this gets fixed.

    Thanks for reporting.

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    Answered by andrewrichardson on May 10, 2012 at 09:00 AM

    We have a form down as well - it's a secure form. I thought maybe all of our secure forms were down, but that's not the case... Other secure ones we have are up.

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    JotForm Support

    Answered by idarktech on May 10, 2012 at 09:06 AM

    @andrewrichardson,

    I'm truly sorry about this. This has been already forwarded to our technical team. We'll get back to you with updates about this as soon as possible.

    Thanks.

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    Answered by andrewrichardson on May 10, 2012 at 09:08 AM

    In the meantime, is there a way to redirect the secure form to the non secure form? So that if users click on the link we emailed them, they actually get redirected to the non-secure version?

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    JotForm Support

    Answered by idarktech on May 10, 2012 at 09:19 AM
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    Chief Technology Officer

    Answered by eee on May 10, 2012 at 10:59 AM

    Hi,

    The problem is solved,

    Kindest Regards,

    Ertugrul.