What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal widget keeps disappearing from form

    Asked by germgomedia on November 08, 2016 at 12:28 PM

    After I set-up the paypal widget, it keeps disappearing from the form. It was working fine yesterday when I set it up.


    Help please.

    Page URL:

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    Answered by Andreannelr on November 08, 2016 at 01:08 PM

    I have the same problem. It was working fine yesterday...Help please!

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    Answered by toptalent on November 08, 2016 at 01:48 PM

    Same here as well.

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    JotForm Support

    Answered by david on November 08, 2016 at 06:29 PM

    This should no longer be occurring at this time.  If your payment field still disappears when editing, let us know and we will be happy to have another look.

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    Answered by cyaconference on March 29, 2017 at 09:52 PM

    We're having this problem and it's at a critical time for out conference registration. With the number of issues we've had over the last two weeks well be looking for a new provider before the next conference.
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    JotForm Support

    Answered by seth on March 30, 2017 at 02:27 AM


    I moved your query to a new thread, please follow up there:


    Thank you.