What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is not receiving submissions.

    Asked by Aglow on November 08, 2016 at 01:44 PM

    My forms are not receiving submissions and they are not directing to a my thank you page after payment.

    Please can you help?

    I've tested the forms many times.
    I am using WorldPay if that makes any difference.

    Page URL:
    https://form.jotformeu.com/63124507854355

    Submissions receiving My Forms worldpay and
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    JotForm Support

    Answered by david on November 08, 2016 at 06:14 PM

    I cloned your form to test it and I am redirected to WorldPay for payment when submissions are received:

    Incomplete submissions are being marked as such when payments are not received:

    https://www.jotform.com/help/135-How-to-view-incomplete-payments

    Check to ensure your WorldPay installation ID is correct.