What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my free submissions and views being used when we preview and test submit our forms?

    Asked by hcsllc on November 08, 2016 at 10:28 PM

    When we create new forms and want to make sure all is good before we post it on our website, I have noticed that it is affecting my free views and submissions. I understand it's free but it's taking away from what little is offered..  Shouldn't this affect us when the form is actually live on our website and not when we are actually building it?

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    JotForm Support

    Answered by candy on November 09, 2016 at 02:36 AM


    Your all submissions that you filled for testing purposes or your users' information that they have entered into your forms have been kept all together in our servers. Also, even if you preview your form for testing reasons, all views have been kept on the same server of ours. So the form views and submission count information have to calculate altogether automatically without exception.

    If you need further clarification, let us know.

    Thank you.