We are unable to have credit card purchases go through on the registration. Can you help me with that?

  • yacfoundation
    Asked on November 9, 2016 at 12:09 PM

    When we submit the payment this message occurs

    PCI Invalid configuration

    The merchant's account is not able to process transactions.

    Page URL: http://www.yacfoundation.org/register-online.html
  • Kiran Support Team Lead
    Replied on November 9, 2016 at 3:30 PM

    I see that you are using PayPal Pro payment on your JotForm. I have tried submitting your JotForm using a test credit card number and see that the following error is displayed.

    We are unable to have credit card purchases go through on the registration Screenshot 20

    As I check this error message, it appears when the PayPal account is not a business account. Could you confirm that if you were able to receive payments using the same form earlier with Credit cards?

    If you are using a Personal PayPal account, you'll need to upgrade your PayPal account to Business account in order to receive payments using Credit cards.

    Hope this information helps! Let us know if you need any further assistance. We will be happy to assist.