What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are unable to have credit card purchases go through on the registration. Can you help me with that?

    Asked by yacfoundation on November 09, 2016 at 12:09 PM

    When we submit the payment this message occurs

    PCI Invalid configuration

    The merchant's account is not able to process transactions.

    Page URL:

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    JotForm Support

    Answered by Kiran on November 09, 2016 at 03:30 PM

    I see that you are using PayPal Pro payment on your JotForm. I have tried submitting your JotForm using a test credit card number and see that the following error is displayed.

    As I check this error message, it appears when the PayPal account is not a business account. Could you confirm that if you were able to receive payments using the same form earlier with Credit cards?

    If you are using a Personal PayPal account, you'll need to upgrade your PayPal account to Business account in order to receive payments using Credit cards.

    Hope this information helps! Let us know if you need any further assistance. We will be happy to assist.