What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can you share to us the URL of your form that you are working this on. It will help us better understand what you wanted to achieve if we can take a look on the form.
Assuming only, I believe you can achieve this process using only a single form. The signup form and the download form.
But if what you are after is the process that involves the user using a saved session form, then you will indeed use 2 forms. You can review the user guide below for more helpful details.
I'm new to your site. I have not created a form yet. I would like to create a form to capture leads. This form would include their name, phone number and email address. After they have completed this information, they will be able to download the free guide. I asked about 2 forms because I wanted to be assured to capture their information before they have the opportunity to download the free guide.