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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    auto-responder not working, please help.....

    Asked by idealova on May 10, 2012 at 02:30 PM
    Page URL:
    http://www.ciglobalresources.com/early_bird.php

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    Answered by AtacanC on May 10, 2012 at 02:57 PM

    I've just cloned your form and made a test submission. I wasn't able to reproduce the said issue. I received an autorespond right away. Did this happen before or is it the first time you are experiencing this problem?

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    Answered by idealova on May 11, 2012 at 05:41 AM

    This is my first time that problem occured. Before was excellent..

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    Answered by idealova on May 11, 2012 at 05:52 AM

    Yahoo!mail can't receive autoresponder. Gmail is good...

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    Answered by gori-mathew on May 11, 2012 at 06:14 AM

    @idealova

    We are sorry that you are experiencing this problem. I just cloned your form (Early bird Booking) now and set my notification/autoresponder account to my yahoo account and was able to get the notification and autoresponder mail.

    Please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test? If this doesn't work please do let us know.

    lets know if this works out!

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    Answered by idealova on May 11, 2012 at 06:17 AM

    It's solved. I just try with another Yahoo! mail and it works. Maybe my old yahoo mail have a problem itself. sorry and thanks for your support

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    Answered by gori-mathew on May 11, 2012 at 06:21 AM

    Thanks for your response and welcome.