What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pop-up preview doesn't work.

    Asked by russb on November 09, 2016 at 08:08 PM

    Using a mac with Chrome


    Tried clearing cache on the JotForm settings page, then clearing browsing data from chrome.

    quit chrome then login to JotForm again - still doesn't work.


    I miss the auto-fill fake data feature.


    Any ideas?

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    JotForm Support

    Answered by Chriistian on November 09, 2016 at 10:28 PM

    I checked your form and it looks like you have a Paypal integration there. I would like to inform you that forms that have a payment integration will now always open into a new tab instead of a pop-up preview. This is to ensure the security of the payment forms, as jotform is now pci compliant.

    If you want to use the auto-fill feature found on the Preview Pop-up, you can choose to temporarily remove the Paypal integration to test it.

    If you need further assistance, please let us know.