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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not uploaded in FB page

    Asked by aromatrendz on May 10, 2012 at 03:31 PM

    Hi there, the form created is available for view in the preview section.

    However, unable to view the actual form, only displaying the below screenshot

    And my FB page is www.facebook.com/AromaTrendz


    Please assist

    Page URL:

  • Profile Image

    Answered by pinoytech on May 10, 2012 at 04:55 PM


    Sorry for the inconvenience that may have caused you today. Upon checking your form in your facebook page I found out your form is working fine. Can you please delete your form cache and cookies then let us know if the said issue still persist for further assistance and investigate.

    Please take a look screenshot of your form here.

    Thank you!

  • Profile Image

    Answered by Hazel on May 14, 2012 at 01:58 PM

    Hi there, I'm still viewing the same screen, as per my 1st message to you.

    Is administrator of the page only can view the 'setting' screen, instead of the actual form?


    I did asked others to view the form, which is our fans, but no display, only a blank page.


    Please advise!

  • Profile Image
    JotForm Support

    Answered by jonathan on May 14, 2012 at 06:30 PM


    Hi, I am not an 'administrator' and using public internet, I can view the form just fine (similar to previous stated by my colleague pinoytech).

    I can see the page like this.


    Perhaps a cache on your browser is causing this anomally on your viewing the facebook page.
    Could you try clearing your browser cache and view the page again.

    Please update us on its status. Thanks.