What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    It says "Form is disabled" when I preview the form after saving it.

    Asked by meedo20 on November 10, 2016 at 03:27 PM

    When I finish designing the form and save it ..I press preview to take the link ....A message appears "this form is disabled " . 

    save form preview disabled form is disabled password field field label
  • Profile Image
    JotForm Support

    Answered by Mike_G on November 10, 2016 at 05:09 PM

    The account was suspended because of the "Password" field in your form.

    Please be informed that we are strict when it comes to preventing our forms be used to any phishing activities like asking sensitive information such as "passwords".

    Please refer to our Terms of use page to know more about it.

    We have an anti-phishing system that scans forms. Once the form is suspected of any phishing activity, it will be disabled and the account will be automatically suspended.

    I have deleted the field from your form and reactivated your account.

    May I suggest you use a different label for that field? You can try to use, "code", "access code", or "keyword".

    If you have any further question regarding this, please feel free to contact us anytime. Thank you.