What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Incorrect username warning

    Asked by Frances on November 11, 2016 at 08:34 AM

    Hi, I am attempting to sign in to my account from my desktop and it continues to tell me that my username is incorrect. However, I know that it is not because I can sign in perfectly fine from my phone and I am comparing the information  between the two.

    in My Account and information
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    JotForm Support

    Answered by candy on November 11, 2016 at 09:10 AM

    Hello Frances,

    As I have checked your account, your username is NeverGrowUpPhotographyByFC

    I guess the account username information of the field is replacing another login information of any web page in your browser cache. So that, Please clear your browser caches and please be sure that Form Data of the browser will be cleared.

    Please try this and if you need further assistance, do not hesitate to contact us.

    Thank you.