Google Sheets integration is not working

  • sdelong
    Asked on November 11, 2016 at 11:28 AM

    When I try to add the integration the page doesn't load after I "ALLOW" access to my google account.

    Jotform Thread 988280 Screenshot
  • John_Benson
    Replied on November 11, 2016 at 1:01 PM

    I was not able to replicate the issue. Here's my screen capture:

    Google Sheets integration is not working Image 1 Screenshot 20

    I'm going to clear your form cache. Can you please try it again?

    Contact us again and let us know how it goes. Thank you.

     

  • sdelong
    Replied on November 11, 2016 at 1:13 PM

    Please see link.

     

     

    http://screencast-o-matic.com/watch/cDXXFej9PK

  • John_Benson
    Replied on November 11, 2016 at 1:39 PM

    Thank you for the link you provided. 

    Try logging out to your JotForm account. You may also need to log out your Google account. After that, please restart your browser and then try to redo the integration.

    - If it is still the same, try disabling the browser add-ons or extensions.
    - If that doesn't work, please try if it will work properly if you use another browser.
    - Lastly, you may need to clear your browser cache.

    Please let us know how it goes. Thank you for your patience. 

  • sdelong
    Replied on November 11, 2016 at 1:44 PM

    Please see link.
    http://screencast-o-matic.com/watch/cDXXFej9PK


  • John_Benson
    Replied on November 11, 2016 at 2:21 PM

    I can see the link you provided. Thank you for sharing the link. However, have you tried my suggestion above? 

    Let us know how it goes.