What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Sheets integration is not working

    Asked by sdelong on November 11, 2016 at 11:28 AM

    When I try to add the integration the page doesn't load after I "ALLOW" access to my google account.

    Screenshot
    google spreadsheet sheets google not working integration
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    JotForm Support

    Answered by John_Benson on November 11, 2016 at 01:01 PM

    I was not able to replicate the issue. Here's my screen capture:

    I'm going to clear your form cache. Can you please try it again?

    Contact us again and let us know how it goes. Thank you.

     

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    Answered by sdelong on November 11, 2016 at 01:13 PM
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    JotForm Support

    Answered by John_Benson on November 11, 2016 at 01:39 PM

    Thank you for the link you provided. 

    Try logging out to your JotForm account. You may also need to log out your Google account. After that, please restart your browser and then try to redo the integration.

    - If it is still the same, try disabling the browser add-ons or extensions.
    - If that doesn't work, please try if it will work properly if you use another browser.
    - Lastly, you may need to clear your browser cache.

    Please let us know how it goes. Thank you for your patience. 

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    Answered by sdelong on November 11, 2016 at 01:44 PM

    Please see link.
    http://screencast-o-matic.com/watch/cDXXFej9PK


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    JotForm Support

    Answered by John_Benson on November 11, 2016 at 02:21 PM

    I can see the link you provided. Thank you for sharing the link. However, have you tried my suggestion above? 

    Let us know how it goes.