Email confirmation issues

After someone completes my form submission, they are to receive a confirmation email. I know that about 85% of them have successfully but I continue to get notes from people stating they have never received any confirmation.

For those ones specifically, they all are xxxxx@genesys.com

is there any way to Whitelist that domain name as all my submissions are coming from people using that for an email. firstName.lastName@genesys.com

There is key information in the email confirmation everyone needs, so this is becoming an issue for me. 

Thanks,

Unfortunately, we cannot whitelist a domain name. We can only ban or whitelist an IP address. We have a guide where you can whitelist our mail servers, however, it is no longer working since our IP addresses keep constantly changing.

I would recommend you to try adding the sender email (noreply@jotform.com) to your address book or contact list.

Also, please check your spam folder. If the autoresponder emails are in the spam, please mark them as not spam. 

I need to create a separate thread for your other question, please refer to this URL: https://www.jotform.com/answers/988395

Hope that helps. Thank you.

It doesn't, but thanks.