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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email confirmation issues

    Asked by vacek on November 11, 2016 at 12:32 PM

    After someone completes my form submission, they are to receive a confirmation email. I know that about 85% of them have successfully but I continue to get notes from people stating they have never received any confirmation.

    For those ones specifically, they all are xxxxx@genesys.com

    is there any way to Whitelist that domain name as all my submissions are coming from people using that for an email. firstName.lastName@genesys.com


    Also, any way to send a copy of the original confirmation to someone who hasn't received it ? The submissions page does not have the same look and feel and therefore it is not exactly the same.

    There is key information in the email confirmation everyone needs, so this is becoming an issue for me. 


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    JotForm Support

    Answered by Jan on November 11, 2016 at 01:39 PM

    Unfortunately, we cannot whitelist a domain name. We can only ban or whitelist an IP address. We have a guide where you can whitelist our mail servers, however, it is no longer working since our IP addresses keep constantly changing.

    I would recommend you to try adding the sender email (noreply@jotform.com) to your address book or contact list.

    Also, please check your spam folder. If the autoresponder emails are in the spam, please mark them as not spam. 

    I need to create a separate thread for your other question, please refer to this URL: https://www.jotform.com/answers/988395

    Hope that helps. Thank you.

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    Answered by vacek on November 11, 2016 at 01:54 PM

    It doesn't, but thanks.