What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notifications are being delayed

    Asked by transtrumbp on November 11, 2016 at 01:01 PM

    Hello, I've noticed recently that the notification emails for most or all of my forms are being significantly delayed. So for example, when a form is submitted, I used to receive notifications within a minute or two, but now they're taking 10-20 minutes or longer. Is there something that can be done to fix this?

    Let me know
    Thanks

    Emails My Forms thanks hello
  • Profile Image
    JotForm Support

    Answered by liyam on November 11, 2016 at 01:54 PM

    Hello,

    The delay on emails may be caused by routing of emails to your mail host service provider. You can try adding another email address in your recipients list that uses a different domain such as gmail, in order to have a secondary email address if in case one incurs delay. I would recommend this so for you to be able to observe your email deliveries.

    You may also ask your IT for your mail services in order to check on their end if there is a delay happening on the routing or probably a server lag.

    In any case if you have further questions, please let us know.

    Thanks.

  • Profile Image

    Answered by transtrumbp on November 11, 2016 at 02:08 PM

    I'll try a different email address, but it does seem odd that nothing changed on my end. It worked great, then all of a sudden it started delaying.

    Thanks