What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Advanced Designer: Changes made in the designer tool are not being applied.

    Asked by incharged on November 11, 2016 at 04:52 PM

    When I click the Design button and make changes from the menu on the right, it works fine. But when I click on the Advanced Designer button and make changes from there, nothing works and my changes do not save.

    Page URL:
    https://form.jotform.com/61996543204157

    design changes not save designer click
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    JotForm Support

    Answered by Welvin on November 11, 2016 at 07:17 PM

    What changes are you trying to  make in the designer? I cannot replicate this, but I think you are experiencing some error in the designer. Please check your browser console to see if there's one:

    https://developers.google.com/web/tools/chrome-devtools/debug/console/console-ui?hl=en 

    https://developer.mozilla.org/en/docs/Tools/Browser_Console 

  • Profile Image

    Answered by incharged on November 14, 2016 at 09:53 AM

    I'm just trying to make general changes; colors, fonts, etc. It looks like I am getting some errors. Do you know what it means?

     

    Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.

    Build Questions took 1.473

    Form Show took 1.677

    Initialize took 2.798

    OPTIONS https://api.keen.io/3.0/projects/55c06cbe46f9a719e8538143/events/ThemeDesignerOpen net::ERR_BLOCKED_BY_CLIENT

    HTTP request failed.

    OPTIONS https://api.keen.io/3.0/projects/55c06cbe46f9a719e8538143/events/MiniDesignerNew net::ERR_BLOCKED_BY_CLIENT

    HTTP request failed.

     

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    JotForm Support

    Answered by Kevin_G on November 14, 2016 at 10:48 AM

    I have checked your form in the designer tool and I was able to replicate the same problem, I have also cloned your form and the same problem happened in the cloned form, I can see there are some messages displayed in the web console at the moment that changes are made to the form.

    I will forward this thread to our second level so our developers will investigate and resolve the problem, we will let you know as soon as we get updates regarding this thread.