Gift registry widget not reducing its numbers

  • Profile Image
    beckyellsworth
    Asked on November 11, 2016 at 06:18 PM

    I have made a form using the widget want thing and when people click on an apt time it still says available when they are done and should say unavailable. 

  • Profile Image
    EltonCris
    Answered on November 11, 2016 at 11:47 PM

    It worked for me.

    Please try to recreate your widget, delete it and add it again. See if that makes a difference.

    Thanks!

  • Profile Image
    beckyellsworth
    Answered on November 14, 2016 at 11:44 AM
    That was completely un-helpful. What worked for you? Did you have someone make an appointment on my form and then it showed it to be unavailable?
    Did you see how long my widget was? It took a long time to enter all of those dates and times. Surely you can help me fix this without creating an hour of work.
    Thanks!
    Becky Ellsworth
    ministry assistant | dripping springs
    austin ridge bible church
    512.263.7701 ext 401
    ...
  • Profile Image
    BDAVID
    Answered on November 14, 2016 at 12:26 PM

    Most of the time when a widget fails, it its not necessary to create all the items, just with a couple is enough to reproduce the issue.

    I have cloned your form to test with all the dates you have entered, and it is working fine: https://form.jotform.com/63184915404961 

    Please try updating your widget to fix the problem:

    And for those 6 submissions you already received, put a zero value between the curly brackets to have those dates not available.

    Let us know if you need more help.

  • Profile Image
    beckyellsworth
    Answered on November 14, 2016 at 12:44 PM
    Can you please call me at 1:30? I updated Widget. My friend just filled out the form and she was able to schedule a time that is already taken. But it said it was available and let her schedule. Its to working. Is there a condition I need to give it?
    Thanks!
    Becky Ellsworth
    ministry assistant | dripping springs
    austin ridge bible church
    512.263.7701 ext 401
    ...
  • Profile Image
    BDAVID
    Answered on November 14, 2016 at 12:53 PM

    Unfortunately, we do not have phone support. Please try making a clone version: https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

    Then, when you update, all the settings reset, so all dates will be available, that's why it is needed to manually put a zero value for those dates that were already taken, so they will be updated as unavailable already, example:

    Let us know if you need more help.