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    People unable to upload forms

    Asked by kimloy on November 12, 2016 at 04:36 AM


    As of yesterday come of our customer are complaining that they are unable to upload forms, is there an issue your end?

    Will you be able to look into it for me?

    Many thanks 



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    JotForm Support

    Answered by liyam on November 12, 2016 at 09:58 AM

    Hello Kim,

    I just tried uploading a few small files in your upload field but I was not able to encounter any upload issues. Is there a specific or an approximate size and a certain file type that your customers are uploading to see if we can replicate the issue?


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    Answered by kimloy on November 12, 2016 at 10:44 AM
    People send in a mix of photos, and excel files. Some clients are
    successful, some aren't, they say that it just crashes?
    Action Reaction Training Ltd
    Company Reg No - 09559979
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    JotForm Support

    Answered by Nik_C on November 12, 2016 at 06:26 PM

    Hi Kim,

    I tested upload on your form and, same like my colleague, I wasn't able to replicate this error.

    I uploaded several files, all with different extensions:

    I'm assuming that it was a temporary network issue when they experienced this problem, but if you experience this problem again please try to screenshot the error or just the crash of upload, so we can investigate further.

    We'll wait for your response.

    Thank you!