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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm not receiving submissions to my email?

    Asked by hotelmagique on November 12, 2016 at 07:59 PM

    Hi,

    There's been some testing from your side last week if i would receive an email after someone filled in the form, and i did receive your test emails, but now is just checked and there was a filled in form from which i again did not receive an email..

    Can you help me figure this out? The one I didnt receive was from Archive Store of this helps.

    Thank! Best, Milou Neelen

    receiving submissions email not
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    JotForm Support

    Answered by Nik_C on November 13, 2016 at 06:48 AM

    I checked our logs and I found an email from Archive store that was sent:

    Did you check if this email went to Junk/Spam folder by any chance?

    We'll wait for your response.

    Thank you!