What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving an email after someone filled in the form

    Asked by hotelmagique on November 12, 2016 at 08:06 PM


    I just send an email and noticed the emails arrived in my spam! I didnt check the spam folder since your test emails did arrive in my regular email folder, so I think the problem is solved now! Thanks!

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    JotForm Support

    Answered by ashwin_d on November 13, 2016 at 06:44 AM

    Hello hotelmagique,

    Thank you for your confirmation that you are now receiving submission emails and the issue is resolved. 

    Do get back to us if you have any questions.

    Thank you!