Autoresponder emails fail in fraud detection checks

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    stvdibble
    Asked on November 13, 2016 at 10:02 PM

    I set up an autoresponder in one of my themes and when I receive an email it is giving me message "thise sender failed our fraud detection checks and may not be who they appear to be."

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    candy
    Answered on November 14, 2016 at 01:50 AM

    Hello,

    As I have checked you have set your own SMTP sender to the autoresponder email as the following screenshot:

    It is probably related to your email address. If your users got your emails in SPAM folder, tell your users to mark your email address as NOT SPAM.

    I have fulfilled your form in order to test your autoresponder email. I have received your autoresponder into my inbox successfully as the following:

    I did not see any error message indicating the email fails in fraud detection checks.

    If the issue continues, I recommend you to edit your SMTP configurations.

    Thanks.

     

  • Profile Image
    stvdibble
    Answered on November 14, 2016 at 08:44 AM
    Thanks.
    I also have a question regarding customizing and email page. Is there a way in jotform to do this?

    Thank you,
    Steve Dibble | Life and Business Strategies
    608.332.9248
    www.lifebizstrategies.com
    ...
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    Helen
    Answered on November 14, 2016 at 08:48 AM

    Thank you for contacting us.

    I have moved your question to another thread. You can follow your question via this link:

    https://www.jotform.com/answers/989586

    If you have any issue, feel free contact us.