What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder emails fail in fraud detection checks

    Asked by stvdibble on November 13, 2016 at 10:02 PM

    I set up an autoresponder in one of my themes and when I receive an email it is giving me message "thise sender failed our fraud detection checks and may not be who they appear to be."

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    JotForm Support

    Answered by candy on November 14, 2016 at 01:50 AM


    As I have checked you have set your own SMTP sender to the autoresponder email as the following screenshot:

    It is probably related to your email address. If your users got your emails in SPAM folder, tell your users to mark your email address as NOT SPAM.

    I have fulfilled your form in order to test your autoresponder email. I have received your autoresponder into my inbox successfully as the following:

    I did not see any error message indicating the email fails in fraud detection checks.

    If the issue continues, I recommend you to edit your SMTP configurations.



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    Answered by stvdibble on November 14, 2016 at 08:44 AM
    I also have a question regarding customizing and email page. Is there a way in jotform to do this?

    Thank you,
    Steve Dibble | Life and Business Strategies
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    JotForm Developer

    Answered by Helen on November 14, 2016 at 08:48 AM

    Thank you for contacting us.

    I have moved your question to another thread. You can follow your question via this link:


    If you have any issue, feel free contact us.