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Hiker69Asked on November 14, 2016 at 12:48 AM
I have my form set up and we ran a test to see what the respond would be, it did not sent an email to confirm, nor did it send a notification to me to say that it is received?
What might cause this problem?
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HelenReplied on November 14, 2016 at 2:48 AM
Hi,
Sorry for this inconvenience.
We have recently an e-mail issue. Notifications sending through Amazon were failed. That' s why, we switched to send e-mail via our own servers. As you can see here below, the failure happened for e-mails sending Amazon.
I can suggest you to use your own e-mail as Sender e-mail by using SMTP instead of Jotform.
https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-FormPlease try again and let us know if you face the same problem again. Please also check your spam folder and marked as not spam if there is any e-mails from JotForm in your spam folder.