What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't receive notifications

    Asked by Hiker69 on November 14, 2016 at 12:48 AM

    I have my form set up and we ran a test to see what the respond would be, it did not sent an email to confirm, nor did it send a notification to me to say that it is received?


    What might cause this problem?


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    JotForm Developer

    Answered by Helen on November 14, 2016 at 02:48 AM


    Sorry for this inconvenience.


    We have recently an e-mail issue. Notifications sending through Amazon were failed. That' s why, we switched to send e-mail via our own servers. As you can see here below, the failure happened for e-mails sending Amazon. 

    I can suggest you to use your own e-mail as Sender e-mail by using SMTP instead of Jotform.  


    Please try again and let us know if you face the same problem again. Please also check your spam folder and marked as not spam if there is any e-mails from JotForm in your spam folder.