E-mail address keeps going to bouncing list

  • wimvanderburgh
    Asked on November 14, 2016 at 1:50 AM

    Hello,

    We regularly use a form to order glass at one of our suppliers, but the email adress whitch we use to place the orders ( orders.westland@eu.agc.com ) keeps going to the bounce list.

    By now I removed this adress like 4 or 5 times.

    Can you make an adjustment so this email adress won't bounce to the bounce list any more?

     

    I woul like to hear from you soon.

    Jenk van de Kamp

    Page URL: http://form.jotformeu.com/form/51326040406341
  • Helen
    Replied on November 14, 2016 at 3:12 AM

    Hi,

    Thanks for contacting us.

    I checked your e-mail address ( orders.westland@eu.agc.com ) and there was no in our bounce list, as you can see below:

    E mail address keeps going to bouncing list Image 1 Screenshot 20

    You should be receiving emails from us without any issue. 

    If you want to use your own email address as the sender email address, you may consider setting up SMTP email address.

    Please check this guide and follow the solutions:

     https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    If you still have a problem, feel free contact us.