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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    E-mail address keeps going to bouncing list

    Asked by wimvanderburgh on November 14, 2016 at 01:50 AM

    Hello,

    We regularly use a form to order glass at one of our suppliers, but the email adress whitch we use to place the orders ( orders.westland@eu.agc.com ) keeps going to the bounce list.

    By now I removed this adress like 4 or 5 times.

    Can you make an adjustment so this email adress won't bounce to the bounce list any more?

     

    I woul like to hear from you soon.

    Jenk van de Kamp

    Page URL:
    http://form.jotformeu.com/form/51326040406341

    email bouncing bounce list bounce hello
  • Profile Image
    JotForm Support

    Answered by Helen on November 14, 2016 at 03:12 AM

    Hi,

    Thanks for contacting us.

    I checked your e-mail address orders.westland@eu.agc.com ) and there was no in our bounce list, as you can see below:

    You should be receiving emails from us without any issue. 

    If you want to use your own email address as the sender email address, you may consider setting up SMTP email address.

    Please check this guide and follow the solutions:

     https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    If you still have a problem, feel free contact us.