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  • Profile Image

    Is there an issue decrypting free forms with lots of questions?

    Asked by ReproductiveNutrition on November 14, 2016 at 10:23 AM

    When field testing the free version of Jotform I created a 50 question form but on decrypting the form using the link sent to my email address it only shows the top 50% of the Q&A's.

     

    I can see 100% of the form if I go to the website, login and look.

     

    I tried deactivating the encryption option, but I still get the submission email telling me I have an encrypted form submission.  Don't know if this is related or not.

     

    Any ideas?

     

    Thanks

    Brendan

    Ireland

    Page URL:
    http://www.reproductivenutrition.com/questionnaire1/

    free forms JotForm encryption submission email thanks
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 14, 2016 at 11:10 AM

    All email submissions should decrypt as long as you upload the encryption key. If you disable this feature, only new submissions will come normal, the ones prior the deactivation of this feature will remain encrypted.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    Let us know if you have more questions.