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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving "Password Reset Instructions" in email address.

    Asked by Pam Strayer  on November 14, 2016 at 06:14 PM
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    JotForm Support

    Answered by Mike_G on November 14, 2016 at 10:11 PM

    To my understanding, you have been trying to reset your account password using the "Forgot Password?" on the login page and you're not receiving the reset instruction in your email address, is that correct?

    I see in your email logs that it was successfully sent. Can you check your Spam folder and make sure it's not there, please?

    Kindly try again to send another one to your account and let us know the result.

    Thank you.