What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems viewing submissions in email

    Asked by anna.mitchell on November 15, 2016 at 08:40 AM

    Recently when a completed form is submitted it is appearing full of code in the email and totally unreadable. 

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    JotForm Support

    Answered by EltonCris on November 15, 2016 at 09:03 AM


    I could not seem to reproduce the problem. Perhaps your email client is filtering or reading them as text? Kindly review.

    You can also try to delete your email notifications and create a new one. See if this helps.

    Let us know how this goes. Thanks!

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    Answered by anna.mitchell on November 15, 2016 at 11:25 AM

    Hi I deleted the email notifications and added them back in and that has sorted the problem. We have just moved to Office 365 so I think that maybe caused it to get a bit mixed up.


    Thank you

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    JotForm Support

    Answered by liyam on November 15, 2016 at 12:23 PM

    Thank you for keeping us posted, anna.mitchell.

    Should you have questions or concerns, please do let us know.

    Warm regards.