Problems viewing submissions in email

  • anna.mitchell
    Asked on November 15, 2016 at 8:40 AM

    Recently when a completed form is submitted it is appearing full of code in the email and totally unreadable. 

    Jotform Thread 990389 Screenshot
  • Elton Support Team Lead
    Replied on November 15, 2016 at 9:03 AM

    Hi,

    I could not seem to reproduce the problem. Perhaps your email client is filtering or reading them as text? Kindly review.

    Problems viewing submissions in email Image 1 Screenshot 20

    You can also try to delete your email notifications and create a new one. See if this helps.

    Let us know how this goes. Thanks!

  • anna.mitchell
    Replied on November 15, 2016 at 11:25 AM

    Hi I deleted the email notifications and added them back in and that has sorted the problem. We have just moved to Office 365 so I think that maybe caused it to get a bit mixed up.

     

    Thank you

  • liyam
    Replied on November 15, 2016 at 12:23 PM

    Thank you for keeping us posted, anna.mitchell.

    Should you have questions or concerns, please do let us know.

    Warm regards.