What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    change billing

    Asked by ronjba on May 11, 2012 at 04:31 PM

    Hello

    I'd like to change the credit card my account is billed to. How do I do it?

    When I click Cancel subscription too, it says:

    The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history.

     

    I'd like to be able to change the paypal address my billing goes to.

  • Profile Image

    Answered by gori-mathew on May 11, 2012 at 04:37 PM

    Hello;

    Since your are making payments via paypal, there is no way of changing credit ard details without cancelling your subscription and recreating it.

    To cancel your subscription:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button

    To re-create your subscription, go to this page:

    http://www.jotform.com/upgrade

  • Profile Image

    Answered by ronjba on June 29, 2012 at 04:07 PM
    Hello

    If I cancel my subscription, will I lose my saved templates? I don’t want to lose any information.

    Thanks,

    Robbie
    CapeTec

  • Profile Image

    Answered by jeanettebmz on June 29, 2012 at 04:45 PM

    Hello Robbie

    No , you will not loose anything. If you downgrade your account , it will have a limit to recieve new submissions (up to 100 per month)

    Cheers!

    Jeanette

  • Profile Image

    Answered by ronjba on June 29, 2012 at 04:49 PM
    Hello

    I am not trying to downgrade it, I’m trying to change the paypal account associated with it. Please confirm if changing the paypal account (which I’ve been told I have to cancel my subscription) makes me lose my templates and everything.

    Thanks,

    Robbie
    CapeTec

  • Profile Image

    Answered by jeanettebmz on June 29, 2012 at 04:54 PM

    I am sorry if I was not clear, when I say downgrade, means you will have to cancel and then re-upgrade with the new card information

    And no, you won't lose anything. Like I said, the form will be back to free and free accounts have some limits, but customers never lose information, forms or previous submissions

    Best regards

     

    Jeanette