- sydneysideAsked on December 06, 2010 at 11:04 PM
hello, can you tell me if it is necessary to process pending submissions (via the wizard) for the pay pal transaction to be processed please.
- JotForm FounderaytekinAnswered on December 07, 2010 at 01:24 PM
The pending submissions tell you about people who filled the form but did not complete the payment.
So, the answer is No. If someone does not complete a payment, there is nothing you can do to process that payment. You can contact the customer and ask them why they did not complete the payment.
You should use the Complete button on Pending Submissions only when the user sends you the payment using a different payment method.