What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Image: Unable to upload image. Encountered Server Error message.

    Asked by Poshcleaners on November 15, 2016 at 10:06 AM

    I have attempted to upload a JPeg Image from my computer onto a form i was creating but the image is not appearing. At one point it says server error and effectually shows uo like few dots. 


    Please help

    Page URL:

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    JotForm Support

    Answered by Chriistian on November 15, 2016 at 11:29 AM

    As per checking, I was able to replicate the issue you are reporting. I was able to replicate the issue using https://eu.jotform.com URL.


    When I try to access the Form Builder using https://www.jotform.com URL, I was able to upload the image properly.

    I will have to escalate the issue to our development team so they can further investigate. We will inform you on this thread any updates to the issue. 


    For now, can you try to edit your form using this URL: https://www.jotform.com//?formID=63193502956359 and see if you can upload the image properly.