- benchmarkAsked on November 15, 2016 at 12:03 PM
For some reason, the upload fields for this form display as text boxes, and do not work as intended.
- JotForm SupportBJoannaAnswered on November 15, 2016 at 01:09 PM
I am able to replicate mentioned issue on your form and on my cloned form. Please allow me some time to investigate this issue.
- JotForm SupportBJoannaAnswered on November 15, 2016 at 01:21 PM
Like I mentioned I was able to replicate same issue on my cloned form. After that I have randomly added multiple file upload fields to my form and I noticed that some of them are shown as file upload fields and some of them are shown as text box fields.
After that I started to edit fields that are above field upload fields that are not working and I was able to resolve mentioned issue when I deleted sub label of the field "Your Encompass application link (or subdomain)".
It seems that HTML code of that field affected on file upload fields. I would suggest you to delete or edit mentioned sub label.
Here is my cloned form: https://form.jotform.com/63194740182961
Hope this will help. Let us know if you need further assistance.
- benchmarkAnswered on November 15, 2016 at 01:30 PM
Ah, thank you very much for tracking that down! I traced it to an extra double quotation mark, or perhaps an unclosed <br> (just changed to a <br/>). It works again.
- JotForm SupportBJoannaAnswered on November 15, 2016 at 01:53 PM
You're welcome. I am glad to hear that your issue is now resolved.
Feel free to contact us if you have any other questions or issues.