What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Upload document fields display as text boxesAsked by benchmark on November 15, 2016 at 12:03 PM
For some reason, the upload fields for this form display as text boxes, and do not work as intended.
text boxes document boxes upload document
I am able to replicate mentioned issue on your form and on my cloned form. Please allow me some time to investigate this issue.
Like I mentioned I was able to replicate same issue on my cloned form. After that I have randomly added multiple file upload fields to my form and I noticed that some of them are shown as file upload fields and some of them are shown as text box fields.
After that I started to edit fields that are above field upload fields that are not working and I was able to resolve mentioned issue when I deleted sub label of the field "Your Encompass application link (or subdomain)".
It seems that HTML code of that field affected on file upload fields. I would suggest you to delete or edit mentioned sub label.
Here is my cloned form: https://form.jotform.com/63194740182961
Hope this will help. Let us know if you need further assistance.
Ah, thank you very much for tracking that down! I traced it to an extra double quotation mark, or perhaps an unclosed <br> (just changed to a <br/>). It works again.
You're welcome. I am glad to hear that your issue is now resolved.
Feel free to contact us if you have any other questions or issues.