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  • Profile Image

    Upload document fields display as text boxes

    Asked by benchmark on November 15, 2016 at 12:03 PM

    For some reason, the upload fields for this form display as text  boxes, and do not work as intended. 

     

    https://form.jotform.com/60045211059949

    Page URL:
    https://whoisbenchmark.benchmark.us/welcome/

    Screenshot
    text boxes document boxes upload document
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    JotForm Support

    Answered by BJoanna on November 15, 2016 at 01:09 PM

    I am able to replicate mentioned issue on your form and on my cloned form. Please allow me some time to investigate this issue.

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    JotForm Support

    Answered by BJoanna on November 15, 2016 at 01:21 PM

    Like I mentioned I was able to replicate same issue on my cloned form. After that I have randomly added multiple file upload fields to my form and I noticed that some of them are shown as file upload fields and some of them are shown as text box fields.

    After that I started to edit fields that are above field upload fields that are not working and I was able to resolve mentioned issue when I deleted sub label of the field "Your Encompass application link (or subdomain)".

    It seems that HTML code of that field affected on file upload fields. I would suggest you to delete or edit mentioned sub label. 

    Here is my cloned form: https://form.jotform.com/63194740182961 

    Hope this will help. Let us know if you need further assistance. 

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    Answered by benchmark on November 15, 2016 at 01:30 PM

    Ah, thank you very much for tracking that down! I traced it to an extra double quotation mark, or perhaps an unclosed <br> (just changed to a <br/>). It works again. 

     

    Thank you!

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    JotForm Support

    Answered by BJoanna on November 15, 2016 at 01:53 PM

    You're welcome. I am glad to hear that your issue is now resolved. 

    Feel free to contact us if you have any other questions or issues.