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    How to decrypt and encrypted form submission?

    Asked by musavviradam on November 15, 2016 at 12:22 PM

    Hello, I did a test submission, and i wanted to see the email notification on my email. How can i fix this gibberish on the subject line as it show below. 

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    JotForm Support

    Answered by BJoanna on November 15, 2016 at 01:34 PM

    Is this the form that you tested http://www.jotform.us/form/63147587365163?

    I have checked and that form is encrypted. Because of that email notification of that form is also encrypted. You will need to use your private key to decrypt your data. 

    More about encrypted forms you can find inside of this guide:

    Encrypted Forms and How to Use Them 

    Hope this will help. Let us know if you need further assistance.

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    Answered by musavviradam on November 15, 2016 at 03:52 PM

    Yes, that is the form I used, however in my email subject line it gave me the gibberish lengthy message but i actually go on it. its fine.

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    JotForm Support

    Answered by Jim_R on November 15, 2016 at 04:58 PM

    You mentioned "...but i actually go on it. its fine." - I'm assuming you're able to see the submission data on your email just fine, is that correct? If that's the case then you have probably uploaded the correct Private Key once and it's still saved on your browser's Local Storage.


    Nonetheless, if you're still having issues decrypting your encrypted email notifications, just let us know so we can help. I would also urge you to read the guide my colleague has provided. Here it is again for your convenience: Encrypted-Forms-and-How-to-Use-Them 

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    Answered by musavviradam on November 15, 2016 at 05:29 PM

    Yes, it works on the email contents, but i am referring to SUBJECT LINE. I set it up to  When you get an email it says new order number (from the property address). but that property address is encrypted and give me the gibberish info instead of actual property address.

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    JotForm Support

    Answered by david on November 15, 2016 at 06:53 PM

    Some of the features that are not available for Encrypted Forms* are:
    1. PDF Downloads,
    2. Reports (this includes downloading Excel and CSV files from within Submission Panel),
    3. Emails that contain form data in them.

    Since the data is encrypted before the email is triggered, form data will be encrypted when included in emails.  This is on purpose.  If encrypted form data was emailed in plain text, there would be logs of the data.  This defeats the purpose of needing a key to remove the encryption from form data since there would be another copy of the data elsewhere.  Anyone with access to those logs would have access to the data.