Inventory widget is not working correctly, it is counting up instead of down

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    TGPForms
    Asked on November 15, 2016 at 12:53 PM

    I have the inventory widget on one of my forms and the number left is counting up instead of down. How do I fix this?

    https://form.jotform.com/62076565241960

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    BJoanna
    Answered on November 15, 2016 at 02:03 PM

    I have cloned your form and when I tested my cloned form this error message was shown for Inventory widget field.

    I have updated Inventory widget on my form and my issue was resolved.

    Here is my cloned form: https://form.jotform.com/63195066811962 

    Please try to do the same on your form.

    If the issue is still not resolved, please let us know.

    Also can we test your live form to see if we can replicate mentioned issue? 

    Hope this will help. Let us know if you need further assistance. 

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    TGPForms
    Answered on November 15, 2016 at 02:27 PM

    I have updated the widget and the number remaining stayed the same. I should only have 6 tickets remaining, but it shows 14.

    You can definitely test the live form.

     

    Thank you

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    BJoanna
    Answered on November 15, 2016 at 03:05 PM

    I made several tests on your form and I was able to replicate mentioned issue. When i opened your form first time there was 14 tickets left. I selected 2 tickets and submitted the form, however number of tickets remain the same. Then I submitted your form again and this time I selected 1 ticket, but like you mentioned number was increased to 15. After that I made another test, I selected 4 tickets and number of left tickets was reduced by 2. I have also tried to update widget on your account, but that did not resolved the issue.

    I will escalate this issue to our developer and we will inform you via this thread once this issue is resolved.

    For now I can only suggest you to clone your form and use cloned form or add additional Inventory widget to your form and hide other that is not working.

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    TGPForms
    Answered on November 15, 2016 at 03:13 PM

    OK, thank you :)

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    alp_deniz
    Answered on November 19, 2016 at 11:58 AM

    The problem is now fixed. Thank you very much for letting us know.

    Best