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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't enter a coupon code in the payment widget since form is getting freeze.

    Asked by ESLI on November 15, 2016 at 02:44 PM


    My applicants cannot enter their promo coupon to on my application.  They cannot choose either product option and cannot enter the code.  


    Page URL:

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    JotForm Support

    Answered by Kevin_G on November 15, 2016 at 03:27 PM

    I have checked your form and I can see the payment section is working properly,  was able to select some products and even enter one of the coupon codes you have set up in the payment wizard. 

    Here's a screenshot of my tes: 

    Are you still experiencing the problem on your end? 

    If so, please share us a screenshot of the web console, that will help us to know if there is something that does not allow the coupon code to be applied properly, the keyboard shortcuts below will help you to get the web console.

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J


    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    This guide will help you to upload a screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    If this only happens with certain codes, please let us know the codes and we will be glad to further test on our end. 

    Looking forward to your response. 

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    Answered by ESLI on November 16, 2016 at 10:37 AM

    We are still having issue.  The widget just seems to freeze.  Can't choose a product or enter a code or anything.  Oddly, it works for some and not others...

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    JotForm Support

    Answered by Kevin_G on November 16, 2016 at 11:50 AM

    It seems a bit odd that the form gets freeze on your end since I have checked it once again and I can see it works fine on my end: 

    Which web browser are you using on your end? 

    May be this is something specific with one web browser and version, if you could let us know which OS you're using then it would be great since we will perform tests on that specific OS version and web browser so we will try to find the problem on our end.

     We'll wait for your response. 

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    Answered by ESLI on November 16, 2016 at 12:18 PM



    We are using Chrome...and its hit and miss.  

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    JotForm Support

    Answered by Charlie on November 16, 2016 at 01:37 PM

    I tested your form using its direct link which is this one https://form.jotform.us/63125001254137. But I cannot replicate the problem, here's a screencast where I am filling out your form: 


    Please provide us more details. What Operating System is used, I understand that Chrome was the browser. Is it happening in both mobile device and computer? 

    May we also know if the form is embedded on a website page? Meaning is it placed on your website where the user's are filling it out? How is the form being used? Is it using the direct link of the form which is this one https://form.jotform.us/63125001254137? Or is it through your website page? 

    We'll wait for your response.

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    JotForm Support

    Answered by Kevin_G on November 16, 2016 at 03:47 PM

    The shorten link you shared redirects to a first form and then to the second form which is the one in question, the only difference that I can see is that the form has some pre-populated data and it is using the session method for the save and continue later feature. 

    I can see in the form in question you have enabled the auto-fill feature, I would suggest you to disable it since it is not necessary as you're already using the session method.

    Also remove the "?preview=true" from the form link and leave only the "?session=email@mail.com" so the feature could work properly.

    Sample link: https://www.jotform.us/form/63125001254137?session=support@mail.com 

    Please make this change and if the problem still persists share us the link to the webpage where you have embedded your form, may be the problem is happening only when it is embedded, we will be glad to further check your form. 

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    Answered by ESLI on November 16, 2016 at 04:46 PM

    I don't know how/where to disable the auto fill


    Also, I adjusted the URL and its not working.  

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    JotForm Support

    Answered by Kevin_G on November 16, 2016 at 06:33 PM

    To disable the auto-fill feature, please click on the preferences button on the top toolbar: 

    Once there go to the advanced tab and set the auto-fill feature to disabled: 

    If this still does not work, please provide us the link where the form has been embedded, we will be glad to check if and find if it only happens on the embedded version of the form. 

    Looking forward to your response.