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  • Profile Image

    Why uploaded files are not showing while using Save and continue later option?

    Asked by ESLI on November 15, 2016 at 02:46 PM

    Hi 

    I am testing my application and I found that the uploads do not stay when I switch between pages.  Also

     

    I have the Save and Return feature on my form and the uploads do not save there as well.

     

    Please help me fix this.  

    Page URL:
    https://www.jotform.us/form/63125001254137?preview=true

    uploads go back not save Return uploaded files continue forms later save and continue save forms continue later
  • Profile Image
    JotForm Support

    Answered by Nik_C on November 15, 2016 at 03:50 PM

    Uploaded files are not saved when using Continue later option. That feature created a problem because users were unable to remove them if they reopen the form after filling it.

    If you wish we can forward this as a potential feature request.

    Please let us know.

    Thank you!

  • Profile Image

    Answered by ESLI on November 16, 2016 at 10:36 AM

    Please forward as a feature request.  It would be really helpful 

  • Profile Image
    JotForm Support

    Answered by Mike_G on November 16, 2016 at 01:15 PM

    We will be glad to submit a feature request on your behalf, however, I just would like to clarify things first before we do that.

    To my understanding, you are referring to the "Continue Forms Later" option from the Preferences under Advanced, is that correct?

    I have made some tests and yes, uploaded images are not being saved when the form is accidentally closed then "reloaded" after. The option uses the browser's local storage feature to continuously save the form data and unfortunately, this doesn't include uploaded files.

    However, I have made another test using the "Save Forms and Continue Later" workaround, which it saves the data through sessions

    https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later

    and it works well with uploaded files.

    We just want to make sure that you are referring to the "Continue Forms Later option" and not the "Save Form and Continue Later feature/workaround" before we submit a request.

    We will wait for your response. 

    Thank you.

  • Profile Image

    Answered by ESLI on November 16, 2016 at 04:16 PM

    So I have both of the things you suggest...and still the uploads are not saved.  

     

    I built in the Save Forms and Continue Later https://www.jotform.com//?formID=63125571536152

    and when I get the test email...the uploads are not there...but my text is.  

     

    I really need the uploads to be there.  

  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 16, 2016 at 07:46 PM

    I have checked the main form, the one where you have the file upload field and I can see you have enabled the Continue Forms Later feature: 

    I would suggest you to disabled it, since the continue forms later feature does not allow to save files and load them when re-opening the form, this is for security reasons and while this feature is enabled there could be conflicts between this and the session method. 

    The save form and continue later, session method, will allow you to store uploaded files indeed, I have tested it on my end and I can see it works, but the continue forms later (not session method) must be disabled: 

    Here's also the link to my testing form: https://form.jotform.com/62725457758974?session=EMAIL

    You can replace the "EMAIL" with your email address and fill our the file upload field, you should see how it works.