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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with attachments from Google Chrome

    Asked by tomoski on November 16, 2016 at 04:56 AM

    I've found a problem with the attachments uploaded via Google Chrome on Mac. Apparently the problem started on November 8, 2016. 

    When uploading a file via Chrome, the frontend form says that the upload was successful, but in the backend I do not see any trace of any attachment. 

    Uploading the same file via Safari or Firefox (always on Mac) works correctly. 

    The latest stable update for Google Chrome seems to be from Nov 9. 

    We are way below the upload limits (1.5Gb used of 10Gb available).

    Do you have any idea/solution? 

    System info:
    I'm running on a Macbook Pro Late 2011 with macOS Sierra 10.12.1
    Google Chrome version 54.0.2840.98 (64-bit) (so it's not the Nov 9 update which ends with .100)
    Safari version 10.0.1 (12602.2.14.0.7)
    Firefox version 49.0.2

    Page URL:
    http://form.jotformeu.com/form/50082282581351

    problem backend latest macbook
  • Profile Image
    JotForm Support

    Answered by emily on November 16, 2016 at 07:30 AM

    We are sorry for the problem you are having.

    I'm escalating this issue to our developers for further inspections.

    Once they fix it, you will be notified via this thread.

    Thank you.

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    Answered by tomoski on November 16, 2016 at 09:09 AM

    great thanks! 

    to add on what I previously wrote: I tried with another form we have, much longer than this and with many more attachments to be uploaded: https://form.jotform.com/62761469314965

    I had no problem with this form, and all attachments were properly uploaded and displayed in the submission list. Moreover, this form is connected with box.com, and all attachments were correctly saved in box as well. 

    So...I have really no clue what's wrong with the other one... 

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    JotForm Support

    Answered by KadeJM on November 16, 2016 at 10:36 AM

    You are welcome and we appreciate the additional information about this matter.

    I can confirm that Emily has sent this to our developers and they'll take a look at the issue as soon as they can at which point we'll update you and thank you for your patience until then.

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    JotForm Support

    Answered by paulsimpson on November 19, 2016 at 09:07 AM

    Hi

    Are you still experiencing this problem? I did a test submission on my end, on google chrome for mac and the file was uploaded successfully.

    Regards

    Paul

  • Profile Image

    Answered by tomoski on November 25, 2016 at 10:43 AM

    Hi Paul, 

    unfortunately we are still experiencing the same problem on the Frontend side. By modifying the entry in the "Submissions" inside Jotform, I was able to upload the file...

    Thomas

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    JotForm Support

    Answered by Nik_C on November 25, 2016 at 12:02 PM

    Hello Thomas,

    Thank you for getting back to us. Your message will reach Paul. And we will get back to you with any updates.

    Thank you!