What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I just want to downgrade my subscription NOT cancel

    Asked by vickileblanc on November 16, 2016 at 10:30 AM

    I just want to downgrade my subscription NOT cancel.  I will not be getting many submissions until next October.

    Submissions next Getting many
  • Profile Image
    JotForm Support

    Answered by david on November 16, 2016 at 11:43 AM

    Your subscription has been cancelled and as of December 1st, your account will be downgraded to a Free account.  As long as your account remains under the Free limits, cancelling your subscription will have no impact on your forms.  Cancelling the subscription does not cancel your account, only the subscription portion of it.