What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not working in Internet Explorer

    Asked by muellerbook on May 12, 2012 at 12:07 PM

    Please help! My form does not work in Internet Explorer.

    Page URL:

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    Answered by gori-mathew on May 12, 2012 at 01:49 PM

    Thank you for contacting us..

    In order for us to look deeper into your issue, we might need additional details such as the version of the browser that you're using. You can also give us the form's URL and will check to verify this.

    Please can you try clearing your cache might also resolve your problem.

    Aaiting your response to support you further

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    Answered by muellerbook on May 12, 2012 at 02:00 PM

    Here is the url:


    Ill try clearing the cache.

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    Answered by gori-mathew on May 12, 2012 at 02:36 PM


    Thanks for your feedback. Unfortunately, i am not able to reproduce the problem from my side. I was able to make submissions of the form from both Firefox and IE8 with no proplem. Please check this form's reports and will be able to see dummy results sent from me.

    Try to logout and relogin into your browser and see if it works out. It should bve ok. Lets know if it doesn't work.

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    Answered by muellerbook on May 13, 2012 at 12:23 PM

    Thank you for getting back to me. Turns out we ended up switching our website to our new design (which we had planned to do anyway) and everything seems to be working properly. Must have been something with our old site's code?? But all is good! 



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    JotForm Support

    Answered by abajan on May 13, 2012 at 02:04 PM

    Glad to know you got everything sorted out.

    Enjoy the rest of your weekend.